Refund policy
Try it free. Then decide.
ChartSkin has a free plan, so you can see exactly how it looks on your own chart before you pay. If a paid plan isn't right for you, here is how refunds work.
14 days on your first payment
If you're not happy with Pro (monthly or yearly) or Lifetime, ask within 14 days of your first payment for that plan and we'll refund it in full.
Renewals
Subscriptions renew automatically. Renewal payments are not refunded, except a yearly renewal you ask about within 7 days of the charge, or where the law requires a refund. To avoid a renewal, cancel before your current period ends. You keep Pro until then.
When we don't refund
After the windows above; for a plan that was already bought and refunded once before (one refund per person per plan); for accounts that broke the Terms of service; or for a short outage caused by a TradingView or browser change that we fix.
If we discontinue a plan
If we stop offering a paid subscription, we refund the unused part of your current period.
How to ask
Email hello@chartskin.com or send a direct message to @chartskin on Instagram, with the email you used to pay. Refunds go back to your original payment method, usually within 5 to 10 business days. When a payment is refunded, the paid features it unlocked end.
Talk to us before a chargeback
Most problems get fixed quickly by message. If you dispute a charge with your bank instead, paid features may be suspended while the dispute is open.
Last updated October 13, 2026.